FAQ

Shit we get asked constantly

THE STORE

Much like you we are music lovers for life and nothing makes us happier than helping a customer discover a new band or find that one record they have been endlessly looking for. We have been open since 1978 making us one of the first ever Heavy Metal retail stores in the world and due to the loyalty of our amazing customers we are still forging ahead decades later.
You are on it!
Please call us on (02) 9571 6662 during our business hours, or send us an email at contact@utopia.com.au and we will do everything we can to help you purchase all the awesome as fuck heavy metal and rock shit you could ever want.
Of course not! Nah... Maybe... Doesn't look good for you actually.
We have been serving Australia’s heavy metal, hard rock, classic rock and punk communities since 1978. We have established ourselves as the premier specialty music store in the southern hemisphere.
Music today, much like yesterday, fucking rules. But congratulations! You are already perusing a record store's website packed full of fucking incredible new, old, kinda old and really fucking old music. It's now all just a click, phone call or trip into town away...
Our address is: Lower Ground Floor 511 Kent Street. Sydney NSW 2000 Our entrance is on Bathurst Street next to the Adina Hotel.
Yes we did! We have been at this location since 2010.
We recommend that you park your vehicle at the Cinema Centre Car Park located at 521 Kent Street (get there via Liverpool Street).
We are a short, one block stroll from Town Hall Station.
Please be more specific, for we are all sexy as fuck.
You can purchase a Utopia Records Gift Voucher right here or in our store - or you can ask our friendly staff for a solid recommendation.
You can follow us on Facebook at facebook.com/utopiarecordsofficial and Instagram at @utopiarecords
Yep! You can sign up for it down below at the very bottom of this page.
(02) 9571 6662 contact@utopia.com.au Also, feel free to send us a message on Facebook or Instagram.
Monday 9:30am – 5pm
Tuesday 9:30am – 5pm
Wednesday 9:30am – 5pm
Thursday 9:30am – 5pm
Friday 9:30am – 5pm
Saturday 9:30am – 5pm
Sunday 12pm – 4pm
Sure, bring it in and leave it at the counter with one of our staff.
Our biggest problem is, no one ever leaves. After being here a couple of years the words REAL JOB and NORMAL PEOPLE are not something we wanna deal with. If you are interested in employment with Utopia please email your CV to paul@utopia.com.au
For the 24th year in a fucking row NO! If it ever does happen, we'll let you know...

BILLING & ACCOUNTS

If you create an account with Utopia.com.au you can access your order history on the Dashboard. This will include the history of your online orders. You can also make a purchase as a guest without signing up for an account with us.
In the store we accept credit cards (except Amex and Diners Club), EFTPOS and cold hard cash. We also accept payment with credit and debit cards over the phone, using secure MOTO payments straight into our Heavy Metal EFTPOS Terminals of Doom and Destruction. Online we accept card payment through Shopify’s secure online payment gateway as well as PayPal and Afterpay.
Yes we do! You will need to pay a 20% deposit. You will have 6 weeks to complete payment of your Heavy Metal Layby. (Please understand that this deposit is our insurance against taking stock off the floor and not selling it to hungry and starving heavy music fans. It will be withheld, should you cancel your layby).

SHIPPING & RETURNS

We generally try to ship orders within 1 business day. Remember that Friday to Monday = 1 business day. During busy periods such as Christmas or sales or apocalyptic plagues we may take a bit longer to ship.
We provide regular and express postage options. Some items deemed TOO FUCKEN HUGE may not display an Express Post option. If this is the case, please contact the store and we’ll sort out a quote for Express Post. You can also order items off our website for in store pick-up.
Currently we ship to anywhere in Australia. We are working towards providing Heavy Metal International Shipping in the near future – so watch this space!
Yep, if there’s an issue with your order please call on(02) 9571 6662 or send us an email at contact@utopia.com.au. If you would like to return an item bought on our eBay or Amazon stores, please use the returns process provided through eBay or Amazon.

GENERAL PRODUCT INFO & CARE

If a CD, DVD BLU-RAY or VINYL is available to order anywhere in the world we can usually source it for you, we can even get all genres of music in not just rock so don't be scared to ask for that Dolly Parton album you always wanted, just call the store or pop in to discuss.
Our shirts come from all over the world from different manufacturers, so they can vary. If you would like to know the exact size feel free to email us at contact@utopia.com.au or call us on (02) 9571 6662.
We source these both locally and internationally, so regions can vary. Regions are shown as R0, R1, etc. in the title of the product.
We might be stupid but we ain't THAT stupid!
All of our records are rated according to the Goldmine grading system. The ratings range from (M) Completely mint condition – as new (M-) Nearly mint condition (VG++) The higher end of the VG+ rating, but not quite near mint. (VG+) Typically about 50% of the condition of an M- record. Small cosmetic defects, but none affecting playback of record. There may be some noise between songs, but not affecting the general sound of the record when it is playing. (VG) Typically about 25% of the condition of an M- record. Defects may be more evident than with VG+ record. When playing the record, you will hear some surface noise. (G),(G+) Typically about 10-15% of the condition of an M- record. Record will play, but defects that affect surface noise and make ‘ticks’ may be present. Significant cosmetic damage.    If you would like more specific details on the condition of a particular record you can call the shop on (02) 9571 6662 during business hours and we’ll be happy to provide further info.

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