If in the event of needing a refund, credit or exchange from an item purchased from this site please refer to the following and contact the store either by phoning (02) 9571 6662 or emailing us at firstname.lastname@example.org.
You must first receive a return approval from us before sending the item back and/or obtaining a refund. A return approval can be obtained by contacting the store by phone or email (see above).
We take all purchase complications seriously and your satisfaction is our top priority in these and all cases of interacting and selling to customers.
For returns on items bought at our physical store in Sydney, please call (02) 9571 6662.
Items for refund
Items that are eligible for refund must fit the following circumstances:
- Item is faulty (eg. A CD does not play)
- Item is damaged.
- Item is not what was ordered.
In these cases you have 30 days to lodge a return with us after the invoice date.